Refund policy
🔁 Clean Culture Return Policy
Last updated: January 21, 2026
At Clean Culture, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we’re here to help.
✅ Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must be:
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Unused and unworn
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In the same condition you received it
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With original tags and packaging (if applicable)
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Free of odors, stains, pet hair, or damage
Items that do not meet these conditions may be refused and returned to sender.
❌ Non-Returnable Items
The following items are not eligible for return:
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Final sale or clearance items
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Gift cards
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Worn, washed, damaged, or altered items
🔄 Exchanges
We currently do not offer direct exchanges.
If you need a different size or item, please return your original purchase and place a new order.
💳 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be processed to your original payment method
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Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer
Original shipping charges are non-refundable.
📦 Return Shipping
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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
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We recommend using a trackable shipping service. Clean Culture is not responsible for lost return packages.
🚨 Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue and we will make it right.
📧 How to Start a Return
To start a return, contact us at:
cleanculture@rrclansing.org
Include your order number and reason for return.
We will provide return instructions.
📍 Return Address
Return address will be provided after your return request is approved.